Track your Evri shipment online with live status updates. Enter your Evri tracking number in the box below to see where your parcel is right now — no need to visit a courier office or wait on a helpline. This page also lists Evri customer-care numbers, tracking status meanings, and answers to common questions.
How to track your Evri shipment
- Find your tracking number — on the booking receipt, SMS, or email from the sender.
- Enter it in the tracking box above — Evri is already selected.
- Press Track — the live status loads from Evri’s official system.
- No result? Wait 24 hours after booking, then contact customer care below.
Evri tracking number
Your tracking (consignment) number is issued when the parcel is booked. Find it on the booking receipt, the confirmation SMS, or the sender’s email, then enter it in the tracking box above exactly as printed.
Evri customer care & contact
| Channel | Details |
|---|---|
| Helpline / UAN | 0330 808 5456 |
| Head office | Leeds, UK |
| Official website | https://www.evri.com |
Evri tracking statuses explained
| Status | What it means |
|---|---|
| In transit | Your parcel is moving between the courier’s hubs or cities. |
| Arrived at facility | Your parcel has reached a courier sorting hub and will move onward shortly. |
| Out for delivery | The delivery rider has your parcel. It should arrive today. |
| Delivered | The parcel was handed over to the receiver and signed for. |
| On hold / Exception | There is an address issue, customs check, or failed delivery attempt. Contact customer care with your tracking number. |
| Return to origin | The parcel could not be delivered and is being sent back to the sender. |
About Evri
Evri (formerly Hermes UK) is the UK’s largest dedicated parcel delivery company, handling hundreds of millions of parcels a year. It is popular for low-cost e-commerce delivery with a huge ParcelShop network. The company rebranded from Hermes in 2022.
Key Evri services
- UK’s largest parcel carrier network
- Low-cost e-commerce delivery
- 10,000+ ParcelShops
- Next-day and standard options
Evri tracking — FAQs
How can I track my Evri shipment?
Enter your Evri tracking (consignment) number in the tracking box at the top of this page and press Track. Your parcel’s live status loads directly from Evri’s official tracking system — no account needed.
What is the Evri tracking number format?
Evri issues a tracking (consignment) number when your parcel is booked. You’ll find it on the booking receipt, in the confirmation SMS, or in the email from the sender. Enter the full number exactly as printed, without spaces.
Where is my Evri tracking number?
Check three places: the printed booking receipt from the courier office, the SMS confirmation sent to the booker’s mobile, and the shipping confirmation email if you ordered online. The sender can also share it with you.
My Evri tracking is not updating. What should I do?
New shipments can take up to 24 hours to appear. First re-check the number for typos. If it still shows nothing after a day, or the status hasn’t moved for 48 hours, call Evri customer care at the helpline listed in the contact table above with your tracking number and booking date.
What does ‘in transit’ mean in Evri tracking?
‘In transit’ means your parcel is moving between Evri’s hubs or cities and has not yet reached the destination branch. It is a normal mid-journey status — your parcel should update again at the next sorting scan.
What does ‘out for delivery’ mean?
‘Out for delivery’ means the courier rider has your parcel and it is scheduled for delivery today. Keep your phone reachable — the rider may call for directions.
What is the Evri helpline / customer-care number?
The Evri customer-care helpline is the helpline listed in the contact table above. Keep your tracking number ready before calling so the support team can locate your shipment quickly. Numbers can change, so verify on the courier’s official website if the line doesn’t connect.
How long does Evri delivery take?
Delivery time depends on the service and route. Overnight express between major cities is typically next-day, while standard or remote-area deliveries take longer. Your tracking status shows the latest movement — contact customer care for a delivery estimate on your specific parcel.