Toll Courier Tracking

Track your Toll shipment online with live status updates. Enter your Toll tracking number in the box below to see where your parcel is right now. This page also lists Toll customer-care numbers, tracking status meanings, and answers to common questions.

Enter the tracking number from your booking receipt, SMS or email. You’ll be taken to a full-screen live tracking view powered by the courier’s official site.

How to track your Toll shipment

  1. Find your tracking number — on the booking receipt, SMS, or email from the sender.
  2. Enter it in the tracking box above — Toll is already selected.
  3. Press Track — you’ll go to a full-screen live tracking view connected to Toll’s official tracking system.
  4. No result? Wait 24 hours after booking, then contact customer care below.

Toll tracking number

Toll tracking numbers look like this: Numeric consignment number, usually 10 digits. Example: 1234567890. Find yours on the booking receipt, the confirmation SMS, or the sender’s email, then enter it in the tracking box above exactly as printed.

Toll customer care & contact

ChannelDetails
Helpline13 15 31 (Australia)
Head officeMelbourne, Australia
Official websitehttps://www.tollgroup.com/

Toll tracking statuses explained

StatusWhat it means
Label created / Booking confirmedThe shipment was booked; the courier hasn’t picked it up yet.
Picked up / AcceptanceThe courier collected the parcel; tracking is now live.
In transitMoving between hubs or cities — a normal mid-journey status.
Arrived at facilityReached a sorting hub; waiting for the next leg.
Out for deliveryOn the delivery vehicle today.
DeliveredHanded over / left at the address.
Exception / Failed attemptDelivery was attempted but failed — check for a notice or contact the courier.

About Toll

Toll Group, headquartered in Melbourne, Australia, is one of Asia Pacific’s largest logistics providers. Its Toll Priority and Toll IPEC divisions handle express parcels, interstate courier services and freight across Australia, alongside international forwarding worldwide.

Toll tracking — FAQs

What is the difference between Toll Priority and Toll IPEC?

Toll Priority is Toll’s express parcel and courier division for time-critical deliveries across Australia. Toll IPEC (formerly Toll’s interstate express) focuses on interstate freight and parcels. Both can be tracked with the consignment number from your booking on the official mytoll.com track-and-trace page.

Why does Toll tracking open on mytoll.com?

Toll’s official track-and-trace runs on mytoll.com, which blocks third-party embedding for security. When you press Track above, we connect you directly to Toll’s official site with a single click — your tracking number carries over so you don’t have to retype it.

How can I track my Toll shipment?

Enter your Toll tracking number in the tracking box at the top of this page and press Track. Your parcel’s live status loads from Toll’s official tracking system — no account needed.

What is the Toll tracking number format?

Numeric consignment number, usually 10 digits. You’ll find it on the booking receipt, in the confirmation SMS, or in the email from the sender. Enter the full number exactly as printed, without spaces.

Where is my Toll tracking number?

Check three places: the printed booking receipt, the SMS confirmation sent to the booker’s mobile, and the shipping confirmation email if you ordered online. The sender can also share it with you.

My Toll tracking is not updating. What should I do?

New shipments can take up to 24 hours to appear. First re-check the number for typos. If it still shows nothing after a day, or the status hasn’t moved for 48 hours, call Toll customer care at 13 15 31 (Australia) with your tracking number and booking date.

What does ‘in transit’ mean in Toll tracking?

‘In transit’ means your parcel is moving between Toll’s hubs or cities and has not yet reached the destination branch. It is a normal mid-journey status — your parcel should update again at the next sorting scan.

What does ‘out for delivery’ mean?

‘Out for delivery’ means the courier rider has your parcel and it is scheduled for delivery today. Keep your phone reachable — the rider may call for directions.

What is the Toll helpline / customer-care number?

The Toll customer-care helpline is 13 15 31 (Australia). Keep your tracking number ready before calling so the support team can locate your shipment quickly.

How long does Toll delivery take?

Delivery time depends on the service and route. Express services between major cities are typically next-day, while standard or remote-area deliveries take longer. Your tracking status shows the latest movement.

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