Track your DHGate shipment online with live status updates. Enter your DHGate tracking number in the box below to see where your parcel is right now. This page also lists DHGate customer-care numbers, tracking status meanings, and answers to common questions.
How to track your DHGate shipment
- Find your tracking number — on the booking receipt, SMS, or email from the sender.
- Enter it in the tracking box above — DHGate is already selected.
- Press Track — you’ll go to a full-screen live tracking view connected to DHGate’s official tracking system.
- No result? Wait 24 hours after booking, then contact customer care below.
DHGate tracking number
DHGate tracking numbers look like this: Varies by carrier — e.g. LP…SG, YT…CN, RU…NL, or S…/T… DHLink numbers. Find yours on the booking receipt, the confirmation SMS, or the sender’s email, then enter it in the tracking box above exactly as printed.
DHGate customer care & contact
| Channel | Details |
|---|---|
| Helpline | +1 213 797 2133 |
| service@dhgate.com | |
| Head office | Beijing, China |
| Official website | https://www.dhgate.com |
DHGate tracking statuses explained
| Status | What it means |
|---|---|
| Label created / Booking confirmed | The shipment was booked; the courier hasn’t picked it up yet. |
| Picked up / Acceptance | The courier collected the parcel; tracking is now live. |
| In transit | Moving between hubs or cities — a normal mid-journey status. |
| Arrived at facility | Reached a sorting hub; waiting for the next leg. |
| Out for delivery | On the delivery vehicle today. |
| Delivered | Handed over / left at the address. |
| Exception / Failed attempt | Delivery was attempted but failed — check for a notice or contact the courier. |
About DHGate
DHGate, founded in 2004 and headquartered in Beijing, is a cross-border marketplace connecting global buyers with Chinese sellers and wholesalers. It ships to more than 200 countries with buyer-protection escrow on orders. Sellers choose the shipping carrier, so DHGate parcels are usually tracked with the carrier’s tracking number shown in your DHGate order details.
DHGate tracking — FAQs
How can I track my DHGate order?
Log in to your DHGate account, go to My Orders, and open the order — you’ll see the tracking number and a Track button. You can also enter the carrier’s tracking number in the tracking box at the top of this page to jump to live tracking.
Where is my DHGate tracking number?
Open your DHGate account → My Orders → select the order → look for the tracking / logistics number in the order details. The seller usually adds it within 1–3 days of shipping.
My DHGate tracking is not updating. What should I do?
New shipments can take 24–72 hours to show the first scan. If nothing appears after 3 days, message the seller through your DHGate order page first — then contact DHGate support at +1 213 797 2133 with your order number.
What does ‘in transit’ mean for my DHGate order?
‘In transit’ means your parcel is moving between the seller’s warehouse, sorting hubs and your country. Cross-border legs often go days without scans — this is normal.
How long does DHGate delivery take?
It depends on the shipping method the seller chose: express options arrive in about a week, standard cross-border shipping typically takes 2–4 weeks. Your tracking status shows the latest movement.
What is the DHGate customer service number?
DHGate support: +1 213 797 2133. Keep your order number ready before contacting them.